Privacy policy
Our privacy policy ("Policy") reflects our respect for your privacy and our commitment to safeguarding it. The Policy governs the collection, use, maintenance, protection, and disclosure of Personal Information, which is any information that can identify you, that we may collect from you or that you may provide on our website, techcesslabs.com (the "Website" or "Service"), and any other products or services we offer (collectively, the "Services"). The Policy also explains your choices regarding the use of your Personal Information and how you can access and update it.
When you access and use the Website and Services, you agree to be bound by the terms of this Policy. This Policy constitutes a legally binding agreement between you ("User," "you," or "your") and Techcess Labs ("Techcess Labs," "we," "us," or "our"). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement, and the terms "User," "you," or "your" refer to that entity. If you lack the authority to enter into this agreement or do not agree with its terms, do not accept it, and do not access or use the Website and Services. This Policy does not apply to companies or individuals that we do not own, manage, or control.
Automatic collection of information
When you access the Website, your browser sends information that our servers automatically record. This data may include your device's IP address, browser type and version, operating system type and version, language preferences, the webpage you visited before accessing our Website and Services, the pages you visit on our Website and Services, the time spent on those pages, the information you searched for on the Website, and access times and dates, among other statistics.
We use automatically collected information to identify potential cases of abuse and to establish statistical data on the usage and traffic of the Website and Services. This statistical information is not combined in a way that would identify any individual User of the system.
Privacy of children
We do not knowingly collect any Personal Information from individuals under the age of 13. If you are under 13 years old, please refrain from providing any Personal Information through the Website and Services. If you suspect that a child under the age of 13 has submitted Personal Information to us via the Website and Services, please contact us so we can delete the child's Personal Information from our Services.
We urge parents and legal guardians to monitor their children's online activities and to help enforce this Policy by instructing their children never to disclose Personal Information through the Website and Services without their permission. We also ask that all parents and legal guardians responsible for the care of children take appropriate measures to ensure that their children understand not to reveal Personal Information online without permission.
Use and processing of collected information
We assume the roles of both data controller and data processor when dealing with Personal Information, unless we have a data processing agreement with you, in which case you would be the data controller and we would be the data processor.
The specific situation regarding Personal Information can also determine our role. When we require you to provide Personal Information to access and use the Website and Services, we act as a data controller. In these cases, we decide the purposes and methods of processing Personal Information.
On the other hand, when you provide Personal Information through the Website and Services, we act as a data processor. We do not own, control, or make decisions about the Personal Information provided, and we process it only according to your instructions. In these situations, the User providing the Personal Information acts as the data controller.
To provide you with the Website and Services or to fulfill a legal obligation, we may need to gather and utilize specific Personal Information. If you refuse to provide the information we require, we may be unable to supply you with the requested products or services. Any information we collect from you may be utilized for the following purposes:
- Sending updates about our products and services
- Providing support and responding to inquiries
- Operating and maintaining the Website and Services
The processing of your Personal Information is contingent on several factors, including how you engage with the Website and Services, your location, and whether one of the following conditions is met: (i) you have provided your explicit consent for one or more specific purposes; (ii) providing the information is essential for fulfilling an agreement with you or for taking steps at your request prior to entering into such an agreement; (iii) processing is required to comply with a legal obligation that applies to you; (iv) processing is linked to a task carried out in the public interest or in the exercise of official authority vested in us; or (v) processing is necessary for the legitimate interests of us or a third party.
Please be aware that in certain jurisdictions, we may be permitted to continue processing your information until you object to such processing by opting out, without being required to obtain your consent or any other legal basis. However, we are always available to provide further clarification on the specific legal basis that applies to the processing of your Personal Information. In particular, we can inform you whether providing Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Disclosure of information
We may share your information with our affiliates, contracted companies, and service providers (collectively, “Service Providers”) as necessary to complete any transaction or provide any Service you have requested or depending on the requested Services. These Service Providers assist in the operation of the Website and Services available to you and their privacy policies are consistent with ours or they agree to abide by our policies regarding Personal Information. We do not share any personally identifiable information with unaffiliated third parties.
Service Providers are only authorized to use or disclose your information as necessary to perform services on our behalf or comply with legal requirements. We provide Service Providers with only the information they need to perform their designated functions, and we do not allow them to use or disclose any of the provided information for their own marketing or other purposes.
We may disclose any Personal Information we collect, use, or receive if required or permitted by law, such as to comply with a subpoena or similar legal process. We may also disclose Personal Information in good faith if we believe that disclosure is necessary to protect our rights, your safety or the safety of others, investigate fraud, or respond to a government request.
Retention of information
We will keep and utilize your Personal Information for as long as it is required to fulfill our legal obligations, settle disputes, and enforce our agreements. If permitted or required by law, we may retain your information for a longer period.
After you update or delete your Personal Information, we may still use any aggregated data that includes or is derived from it, but in a manner that does not identify you personally. Once the retention period has ended, we will delete your Personal Information. As a result, you will no longer be able to exercise your rights to access, erasure, rectification, or data portability after the retention period has elapsed.
Cookies
Our Website and Services use cookies to enhance your online experience. A cookie is a small text file that is placed on your computer by a web page server. Cookies do not have the ability to run programs or deliver viruses to your computer. They are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. However, if you choose to decline cookies, some features of the Website and Services may not function properly.
We may use cookies to collect, store, and track information for security and personalization, to operate the Website and Services, and for statistical purposes. For more details about the cookies we collect and their purposes, please refer to our cookie policy. It is important to note that you can accept or decline cookies at any time. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer.
Data analytics
We may use third-party analytics tools that employ cookies, web beacons, or similar technologies to collect standard internet activity and usage information. This information is used to generate statistical reports on user activity, including the frequency of visits to our Website and Services, the pages visited and the duration of visits. We leverage these insights to monitor the performance of our Website and Services and make improvements where necessary.
Do Not Track signals
Certain web browsers come with a "Do Not Track" feature that lets websites know that you prefer not to have your online activity monitored. Tracking is different from using or gathering information related to a website. Tracking refers to the collection of personally identifiable data from consumers as they navigate between different websites over time. Our Website and Services do not engage in such tracking. However, some third-party websites may track your browsing activity when providing you with content, which can allow them to personalize their content.
Social media features
Our Website and Services are equipped with Social Media Features, such as Facebook and Twitter buttons, Share This buttons, and others (collectively, “Social Media Features”). These Social Media Features may obtain your IP address, the specific page you are browsing on our Website and Services, and could place a cookie to ensure that the Social Media Features function correctly. Social Media Features are hosted by their providers or directly on our Website and Services. Your engagement with these Social Media Features is regulated by the privacy policy of their respective providers.
Email marketing
We provide electronic newsletters that you may choose to subscribe to at any time. We value your privacy and will keep your email address confidential, except as permitted by our information use and processing policies. We will handle the information contained in these emails in accordance with applicable laws and regulations.
To comply with the CAN-SPAM Act, all emails sent by us will identify the sender and provide clear instructions on how to contact us. If you no longer wish to receive our newsletters or marketing emails, you can unsubscribe by following the instructions provided in these emails or by contacting us directly.
Links to other resources
We provide links to external resources on the Website and Services that are not owned or controlled by us. Please note that we are not responsible for the privacy practices of these third-party resources. We recommend that you exercise caution and read the privacy policies of any external resource that collects Personal Information when you leave the Website and Services.
Information security
We take the security of your information seriously and employ measures to ensure that the information you provide is stored in a secure environment, protected from unauthorized access, use, or disclosure. We use reasonable administrative, technical, and physical safeguards to protect your Personal Information that we control and have custody over against unauthorized access, use, modification, and disclosure. However, we cannot guarantee the security of any data transmission over the Internet or wireless network.
We recognize that there are inherent security and privacy limitations on the Internet that are beyond our control. Therefore, while we take reasonable measures to protect your Personal Information, you acknowledge that there are certain risks associated with the transmission of information over the Internet or wireless networks that cannot be fully eliminated. Despite our best efforts, the security, integrity, and privacy of any information or data exchanged between you and the Website and Services may be viewed or tampered with in transit by a third party.
Data breach
If we become aware of any security breach or unauthorized disclosure of users' Personal Information due to external activities, including but not limited to security attacks or fraud, we will take reasonable and appropriate actions to investigate and report the incident, and cooperate with law enforcement authorities if necessary. If a data breach occurs and we believe that there is a reasonable risk of harm to affected users or if required by law, we will make reasonable efforts to notify them. We will post a notice on the Website in the event of a breach.
Changes and amendments
We retain the right to revise this Policy or its provisions related to the Website and Services at our discretion. Whenever we do so, we will notify you by posting a notice on the main page of the Website. Additionally, we may choose to inform you of such changes in other ways at our discretion, such as through the contact information you have provided.
An updated version of this Policy shall be deemed effective immediately upon the posting of the revised Policy unless otherwise stated. Your continued use of the Website and Services after the effective date of the revised Policy (or other specified act) will signify your agreement to the modifications. However, we will not utilize your Personal Information in a manner that is materially different than the stated purpose at the time of collection without your consent.
Acceptance of this policy
By accessing and using the Website and Services and submitting your information, you acknowledge that you have read and agree to comply with all the terms and conditions set forth in this Policy. If you do not agree to these terms, you are not authorized to access or use the Website and Services.
Contacting us
If you have any inquiries, apprehensions, or grievances concerning this Policy, the information we possess about you, or if you want to assert your rights, please feel free to reach out to us using the information provided below:
We will make every effort to promptly address and resolve any complaints or disputes, as well as to honor your requests to exercise your rights in accordance with applicable data protection laws.
This document was last updated on May 7, 2023